At Todo Rojo Designs, we love bringing your creative ideas to life! We understand that sometimes you already have the perfect item and just need that special custom touch. We're happy to accept customer-supplied products for customization, including laser engraving, sublimation, heat pressing, and other personalized services, subject to the following conditions.
What You Should Know
- Customer-Supplied Items: Customers may provide their own products for customization, subject to our review and approval.
- Customization Risks: While we take every precaution to protect your items, certain materials may react unpredictably to heat, pressure, lasers, or other customization processes.
- No Guaranteed Results: We cannot guarantee the quality, durability, compatibility, or final appearance of customer-supplied products.
- Right to Decline: We reserve the right to decline any item we believe may be unsafe, unsuitable, or incompatible with our equipment.
Damage & Liability
All customer-supplied items are customized at the customer's own risk. By providing an item for customization, the customer acknowledges and accepts the possibility of accidental damage, including discoloration, warping, cracking, melting, scorching, or other unexpected results. To the fullest extent permitted by applicable law, Todo Rojo Designs is not responsible for damage to or loss of customer-supplied items arising from the customization process, including damage caused by ordinary negligence. We do not provide refunds, reimbursements, or replacement products for customer-supplied items damaged during customization, except where required by law.
Our Commitment to You
We treat every item with care and strive to deliver the best possible results. While we cannot eliminate every risk associated with customizing outside products, we are committed to quality craftsmanship and open communication throughout the process.
Customer Acknowledgment
By submitting a customer-owned product for customization, you acknowledge that you have read, understood, and agreed to this policy and authorize Todo Rojo Designs to proceed with the requested customization.
Skip the Basic. Go Custom. ❤️